How do I make a claim for a damaged or missing parcel?

Enter your Fastway label number into our online parcel tracker to ensure have the most up to date information.

Please contact your local depot on your dedicated client phone number or email or use the Support Button Feature on our website. Remember, Damaged parcels must be reported to Fastway within 48 hours of delivery to be eligible to make a claim.

Is there an excess?

No, you won't have to pay any excess for insurance claims.

What evidence is required to make a claim?

When making a claim, you’ll be required to provide two forms of evidence:
  1. Cost price

You must be able to provide the cost price of the goods, for example providing a copy of the supplier invoice. 

  1. Type of goods

There are certain items such as glass, jewelry etc that are not covered by our insurance cover. A full list is available on our Conditions of carriage. 
If you used our Parcel Connect service, the claim form is available on the parcel connect website

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