Enter your Fastway label number into our online parcel tracker to ensure have the most up to date information.
Is there an excess?
No, you won't have to pay any excess for insurance claims.
What evidence is required to make a claim?
When making a claim, you’ll be required to provide two forms of evidence:
You must be able to provide the cost price of the goods, for example providing a copy of the supplier invoice.There are certain items such as glass, jewelry etc that are not covered by our insurance cover. A full list is available on our Conditions of carriage.
If you used our Parcel Connect service, the claim form is available on the parcel connect website